We’re excited to share some updates regarding The Capricornian Bank with our customers.
Firstly, at last night’s annual General Meeting (AGM), our board of directors and customers supported the transformation from The Capricornian Ltd to The Capricornian Bank.
Over our proud 65-year history, we have had several name changes with the aim to better position the organisation within the communities we serve, and we see this next chapter as an important milestone for us.
We have seen several other customer-owned institutions make the switch to becoming a bank and see now is the right time for us to do the same. We believe this change will better relect the range of products and services we provide, while also assisting in connecting with different demographics in our communities.
At a time when banks are leaving regional towns or not providing local services, we’re doing the opposite, and can also announce that we will be expanding our commitment to our customers with a new branch opening in Mackay to offer face-to-face banking, lending and more. This new branch will be opening in early 2026 in Mackay’s premier shopping destination Caneland Central.
These updates will not change our commitment to always put our customers first, while also continuing to invest in the community and support the economic development of the communities we serve.
We understand you may have questions about these updates: you can find a list of FAQs below. Alternatively, you can speak to our friendly team in the Call Centre on 1300 314 900 or visit your local branch.
We look forward to continuing to provide you with all your banking requirements.
FREQUENTLY ASKED QUESTIONS
How come The Capricornian Bank has changed their name to The Capricornian Bank?
The change comes at a time when many customer-owned institutions are also changing their names. We believe this name change will better reflect the range of products and services we provide.
What are the main changes that I will see as a customer?
A new name won’t change who we are. We’re still the same team, focused on you, invested in our community, and dedicated to strengthening the local economy we’re proud to be part of.
When will these changes come into effect?
From Friday 28th November, our customers will begin to see The Capricornian Bank across our website, social media, forms, documents and in branch.
Will any branches close?
Our customers will not see any of our branches close. At a time when banks are leaving regional towns or not providing local services, we’re doing the opposite and can announce that we will be expanding our commitment to our customers with a new branch opening in Mackay. Offering face-to-face, online or phone banking, lending and more.
This new branch will be opening in 2026 in Mackay’s premier shopping destination, Caneland Central.
Who can I talk to if I have more questions?
We’re here to continue to support you through these changes and any other questions you have:
Call 1300 314 900
Visit your local Capricornian Bank branch
