Scheduled change to Card Processing System

IMPORTANT NOTICE: Scheduled change to Card Processing System 18th May 2020.

We wish to advise our VISA card holding members of a scheduled change to our card processing system that will take place from midnight Monday 18th May, with scheduled completion within a 24 hour period.

Whilst we don’t anticipate any impacts to members during this time, we want you to have the opportunity to plan ahead should there be periods of interrupted access in using your Capricornian issued card/s at EFTPOS, VISA terminals and ATM’s.

If you would ordinarily use your card in this time period, you may like to access cash before Monday 18th May or transfer funds to a card attached to another financial institution.

The change to our card processing system will not produce any impacts on the way you use your card currently.

You may hear from us via SMS

We now have the functionality to send members SMS notifications for important and timely updates. If we have your mobile number you may receive a SMS from us that will come through as TheCapCU.

SMS functionality will only be used to notify you of important updates about your banking and there will be the Opt Out functionality at the bottom of the text message.

If you have any concerns or would like to know of further information, please call our friendly Capricornian Contact Centre team on 1300 314 900.

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