Phonefast – Technical Issues

The Capricornian would like to apologise for any inconvenience that the inaccessibility to Phonefast telephone banking has caused over the past couple of months.

Whilst we provide other banking services, including Online Banking and our Cap App, we appreciate that Phonefast is one of our services members utilise to assist them with their banking.

We can assure you that we are working tirelessly to restore our Phonefast telephone banking service and will provide an update to members, via our various communication channels, as soon as this occurs.

As valued members of The Capricornian, we thought it would be beneficial to provide some background to the unanticipated technical issues surrounding Phonefast.

Back in September, The Capricornian made the switch to a new technology provider that is an industry leader within the credit union/mutual sector. The technology services of our new provider will be of greater benefit to our members, as the financial industry continues to evolve. However, what we didn’t anticipate was the issue with migrating our Phonefast system from one provider to the other.

The issue that has occurred is due to the age of our existing Phonefast technology. The process to identify the issue has been complex but we now have a solution and have purchased replacement hardware required to fix it. We are now working with our telecommunications provider to configure the new hardware.

Please continue to access the free services of our Member Connect call centre on 1300 314 900 or our staff in branch, who are available to assist you with your banking needs during office hours. We appreciate your patience and understanding on this matter.

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