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Optus Cyber-Attack

2 minute read

As many of you are aware, Optus has reported a serious security data breach.  Announcements on the Optus and Australian Competition and Consumer Commission (ACCC) websites have advised that following a cyber-attack, full identity details for over nine million of their current and past customers have been compromised.

What information has been exposed?

Optus has confirmed that the type of information which may have been exposed is:

  • Full names
  • Address
  • Dates of birth
  • Phone numbers
  • Email addresses

Along with more personal information such as:

  • Drivers’ licence numbers
  • Passport numbers
  • Payment details

What is The Capricornian doing to protect our members?

The Capricornian takes security and fraud seriously and we have the latest systems in place to ensure your money is safe with us.  We remain vigilant with our full member verification process and are reviewing and updating accordingly.

What can you do to protect your accounts?

  1. Change passwords on online banking logins and consider activating bio metric identification on your mobile device for banking.
  2. Contact us if you detect any unusual account activity and monitor statements for any unauthorised transactions.
  3. Consider adding additional security, including changing passwords and activating two-factor authorisation on email and social accounts.
  4. Be alert to any emails, text messages or phone calls from people requesting personal or account information, including access to devices.
  5. DO NOT respond to any requests until you have made your own enquiries with the organisation they claim to be from.
  6. DO NOT respond to persons claiming to be a representative from The Capricornian – contact us on our phone number which can be found on your statement, online banking site or the Cap App.
  7. More information about how to protect yourself is available on the OAIC website.

If you are concerned that your identity has been compromised or you have been a victim of a scam contact your bank immediately and call IDCARE on 1800 595 160. IDCARE isAustralia’s national identity and cyber support service, to get expert advice from a specialist identity and cyber security service. You can also report scams to Scamwatch and check for information about cyber security.

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