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How to protect yourself against fraudsters

2 minute read

Scammers are becoming increasingly sophisticated in their attempts to steal your money or personal information.

Be alert and reduce your risk of being scammed by following these tips.

  • Be wary of all approaches you did not initiate, especially if you are asked to send money online.
  • Confirm the identity of the contact by calling the organisation directly. Don’t feel pressured to respond to the contact if you’re not 100% sure. 
  • Do not disclose personal information in a phone call, such as sharing your bank account screen, reading out passwords, or providing login details to MyGov.
  • Trusted organisations will not ask for an upfront payment to process recovery payments. Requests from Services Australia and government departments can be verified with a call to special hotlines made available on their websites.
  • Consider your local post office. When internet services are disrupted, print and post with your post office is a trusted option.
  • Only donate to legitimate registered official charities. Verify the charity through the Australian Charities and Not-for-profit Commissions website.
  • Lookout for sham email addresses, websites, text messages and phone numbers. For more information on the types of scams and methodology used by scammers visit the ACCC’s Scamwatch website.
  • If you are suspicious of an interaction you’ve had over the phone, via email or through sms with regards to your accounts at The Capricornian, call us immediately on 1300 314 900.

This advice has been prepared without taking into account your objectives, financial situation or needs. You should consider the appropriateness of the advice in light of your own objectives, financial situation or needs before you follow the advice. You should obtain a copy of and consider the relevant Product Disclosure Statement (PDS) before making a decision.

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