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Medibank and ahm Data Breach

3 minute read

As you may be aware, Medibank has now join the list of significant organisations that have reported a serious security data breach regarding their members personal data. 

The Medibank announcement has advised that following a cyber-attack, the stolen data continues to be released on a dark web forum where those members impacted are starting to be contacted by these cyber-criminals.

The Capricornian takes security and fraud seriously and we have the latest systems in place to ensure your money is safe with us.  We remain vigilant with our full member verification process and are reviewing and updating accordingly.

What type of information has been exposed?

Medibank have confirmed that the type of information which may have been exposed is:

  • Names
  • Addresses
  • Dates of birth
  • Phone numbers
  • Email addresses
  • Medicare numbers for ahm customers (not expiry dates)
  • In some cases passport numbers for international students (not expiry dates)
  • Some health care claims data

If scammers or cybercriminals have your information, they may try to get in touch with you via email, phone, or text message. They can pretend to be from Medibank, ahm, hospitals and other health service providers, financial institutions, telecommunications carriers, government, or other brands and service providers.

What can you do to protect your accounts?

  1. Change passwords for online banking logins and consider activating bio metric identification on your mobile device for banking apps.
  2. Contact us if you detect any unusual account activity and monitor statements for any unauthorised transactions.
  3. Consider adding additional security, including changing passwords and activating two-factor authorisation on email and social media accounts.
  4. Be alert to any emails, text messages or phone calls from people requesting personal or account information, including access to devices.
  5. Be wary of communications, positive or negative in nature that evokes a sense of shock or urgency to act. This is a method scammers will use when they want to you act without thinking.
  6. DO NOT respond to any unsolicited communications until you have made your own enquiries with the organisation they claim to be from.
  7. DO NOT respond to persons claiming to be a representative from The Capricornian – contact us on our phone number which can be found on your statement, our online banking site or the Cap App.

More information about how to protect yourself is available on the OAIC website.

If you are concerned that your identity has been compromised or you have been a victim of a scam contact us immediately and call IDCARE on 1800 595 160. IDCARE is Australia’s national identity and cyber support service, for expert advice from a specialist identity and cyber security service. You can read their article and updates relating to the Medicare breach response at their website.

You can also report scams to Scamwatch and check for information about cyber security.

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