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Lost your VISA card? Here’s what to do if it goes missing

3 minute read

Losing your VISA debit card can be stressful, but at The Capricornian, we’re here to help.

We understand the importance of keeping your finances secure. Whether you’re in Rockhampton, Gladstone, Emerald, Yeppoon or anywhere else in the world, we’ve got you covered.

In this guide, we’ll walk you through the steps to take if you’ve misplaced your VISA Debit Card.

Steps to Follow:

  • Reach out to our friendly Contact Centre team: The first step when you realize your VISA Debit card is missing is to get in touch with our friendly Contact Centre team. Our team is here to assist you. Give us a call at 1300 314 900 or submit an enquiry on our Contact Us page to report the loss and take immediate action.
  • Cancel your card via The Capricornian’s ‘Cap App’: In this digital age, we’ve made it even more convenient for you. You can note your card as lost or stolen and order a new card via our Cap App. It’s like having your wallet in your pocket, always ready when you need it. You can use our Cap App to cancel your card as well; it’s quick, easy, and secure. Don’t have the Cap App yet? Learn more and download it on Google Play or the Apple App store.
  • Visit one of our local branches: We’re proud to have eight local branches across Central Queensland. Feel free to pop into the nearest branch during operating hours for immediate assistance. Our friendly staff will guide you through the process of reporting your lost card and help you get a replacement.
  • Report lost or stolen cards after hours: Emergencies don’t always happen during business hours. If you’ve lost your card outside of our regular operating hours, don’t worry. You can submit an inquiry on our Contact Us page, and we will be in contact as soon as operating hours commence. Alternatively, we have a Visa Debit Card hotline accessible 24 hours a day, 7 days a week. Call 1800 139 241.
  • Lost Your Card Abroad? We’ve Got You: If your card goes missing outside of Australia, you must notify the organisation displaying the VISA sign or call the VISA Card Hotline for that country. Remember, there’s a 24/7 hotline at 1800 125 440 just for this purpose.

We’re just a call or a tap away. So, rest assured that your finances are in safe hands with us.

Remember, stay calm, and reach out to us when you need help.

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